Check out our FAQs below before getting in touch, and we hope to answer your question.

Please allow up to 5 working days for a response. We do aim to reply as soon as possible to maintain our customer service levels.

 

Pre-Orders

When do I pay for pre-orders?

Payment is taken at checkout for pre-orders.

Please note that Klarna is not accepted for pre-orders. Orders containing pre-order items which have used Klarna as a payment method will be cancelled.

The Estimated In Stock Date of my item has past, but I haven’t received anything yet or been updated?

Estimated In Stock Dates (ETA's) are that, they are estimates and is when we are due to receive the item ourselves. They are subject to change without notice if there are delays from manufacturers and/or our suppliers. Being a retailer in the collectibles & toys industry, quite often these ETA's can be delayed... sometimes significantly. Please know that most often this is beyond our control and is simply the nature of the collectibles & toys industry.

Pre-order ETA’s are listed on our product pages, we do try to keep this updated as much as possible but feel free to reach out to us if you need us to check on an item.

Another retailer has my item in stock. Why haven’t you?

Sometimes this can happen, and it is completely out of the control of both us and other retailers. We are subjected to whenever manufacturers and/or suppliers deliver their goods. There is no need to cancel your order, it will come in stock and will be fulfilled. On occasion it may well be us that get stock in first over other retailers. 

The item(s) I’ve pre-ordered says “Sold Out”, will I still get my order?

Of course! It simply means we’ve sold out of our pre-order allocation we have purchased from our supplier.

Why has my pre-order not been dispatched yet when it's now listed as in stock?

If you have ordered multiple pre-order items with different Estimated In Stock Dates (ETA's), your order will only be dispatched once all items are in stock.

Please get in touch with our Customer Service Team at Dan@kronen-p0ps.co.uk if you would like us to send your items out as and when they come in. We can arrange a partial fulfillment for you at an additional cost.

Product Queries

Will an item be restocked?

If an item is restocked with availability, it will be posted out on our newsletter!

How many of each product can I order?

We currently do not have a limit on how many you can order but if we notice this being abused we may enforce a limit in the future.

Shipping & Deliveries

I’ve placed an order with in stock and pre-order items, when will it be dispatched?

Your order will only be dispatched when all items are in stock.

We recommend splitting orders between currently in stock and pre-order items. This allows your currently in stock items to be dispatched as soon as possible.

 

All the items in my order are in stock, why hasn’t it been sent yet?

During busy periods please allow 3-7 working days for dispatch. We’re incredibly appreciative of your patience & understanding.

My order is showing as delivered but I haven’t received it?

If Royal Mail was unable to deliver to your address, they may have delivered the order to one of your neighbors or left your order in a safe place. A calling card should be left at your property. Please call your local depot for assistance. If you require further assistance, please email our Customer Service Team at Dan@kronen-p0ps.co.uk.

How much is shipping?

You can find a full breakdown of our shipping costs by viewing our Shipping Policy.

Social Media, Promos, Rewards, and Affiliation

Do you have a loyalty or rewards program?

 

Not yet. Our web-store is brand new but we have plans to add a rewards program and other features in the near future! 

What social media platforms are you on?

Sadly none at the moment - we do have an Instagram, Facebook and Twitter currently in the works though so keep an eye out for those!