Refund policy

CANCELLATION FEES

As a small independent business, we charge a 15% cancellation fee on all canceled pre-orders. This fee helps cover losses resulting from your cancellation. Our pre-order items are ordered from our suppliers, and we must pay for them even if you cancel.

If a pre-order is delayed for more than 2 months, we will waive the 15% cancellation fee.

For customers who cancel more than three times within the same year, the cancellation fee will rise to 25% on subsequent cancellations.

RETURNS

Our policy allows for returns within 14 calendar days of receiving your order. If 14 days have passed since you received your order, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It should also be in the original packaging.

Please note: Returns requested due to personal preference, dissatisfaction with subjective elements (such as minor cosmetic issues or perceived imperfections), or packaging condition not affecting the usability of the product will not be considered valid unless the item is faulty under UK consumer law.

To complete your return, a receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Please note that we cannot offer refunds for "Sealed" mystery boxes/T-Shirt gift boxes if the items inside the sealed box are damaged.

Returns are not accepted for "Mystery" items.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

• Any item returned more than 14 days after delivery.
  
  
  

Returns remain the responsibility of the customer until they are received by us. We strongly recommend obtaining and retaining proof of postage when returning any item, as refunds cannot be issued without either receipt of the item or valid proof of return.

International Returns

We are unable to accept returns or cancellations for international orders once shipped.
If a parcel is returned to us due to non-delivery, refusal, or failure to collect, we are unable to refund the shipping costs. In addition, returned items may not be eligible for a refund, or may only be eligible for a partial refund of up to 50% of the item value to cover associated costs.

PAINT & PACKAGING IMPERFECTIONS (INCLUDING WINDOW SCRATCHES)

Please note: Minor paint application issues, factory inconsistencies, or scuffs on Funko Pops are not considered faults. These are common with mass-produced collectibles and do not qualify as damage under the Consumer Rights Act 2015.

Additionally, minor scratches or scuffs to the clear plastic window of the box — whether present on arrival or resulting from friction during transit — are not considered damage and are not eligible for return or refund.

We cannot offer refunds or exchanges for these types of imperfections.

DAMAGED DELIVERIES

If your item arrives damaged, please email us at Dan@kronen-p0ps.co.uk. We can offer to order a replacement for you.

Please note that minor box damage, such as small creases, turned-up corners, or light scratches to the window, is not considered damage and no refund or exchange will be given. Funko imperfections, such as paint errors on the pops themselves or inside the window, are also not considered damage.

Significant damage refers to damage that affects the product itself — not minor creases, edge wear, or imperfections to outer boxes which are common in transit and not covered under this policy.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain amount of days.

EXCHANGES (IF APPLICABLE)

We do not offer exchanges. We apologize for any inconvenience caused.

RETURNING YOUR ORDER

If an item is defective, faulty, or sent in error, please contact us to arrange the return within 14 days after delivery. Submit a return request to our Customer Service Team at Dan@kronen-p0ps.co.uk, quoting your order number and "Return Request" in the email subject.

Please provide a description of why you wish to return the item(s) and include photos if necessary. If your return request is accepted, we will provide you with a free return label and instructions on how to post the item(s) back to us.

The item(s) must be returned in their original packaging and in a condition suitable for resale, with all seals and wrapping intact, within 14 days to qualify for a refund.

For items that are not defective, faulty, or sent in error, you can still request a return, but the postage must be paid by the customer for a refund.

All approved returns are assessed based on their condition upon arrival. Items returned in a used, opened, or unsellable state may be subject to a partial refund or refusal in accordance with consumer law.

Please review our refund policy regularly, as it is subject to change. If you have any further questions or concerns, please don't hesitate to contact us.

PACKAGING CONDITION DISCLAIMER

At Kronen-p0ps, we strive to ensure that all our products are delivered to you in the best possible condition. However, it's important to note that minor box damage may occur during the shipping process due to factors beyond our control, such as handling by postal services or courier companies.

Additionally, we want to transparently inform you that the quality control practices at Funko, our supplier, may result in sealed cases arriving with minor box damage. Despite our efforts to source products in optimal condition, these imperfections can occur before items even reach our facility.

While we make every effort to inspect and package items securely, please understand that minor imperfections to the packaging — including scuffed window plastic or edge wear — do not qualify for a return or refund. Rest assured, this does not affect the quality or integrity of the product itself.

By making a purchase on our website, you agree to this disclaimer and confirm understanding that packaging wear does not constitute product damage.

COMPLAINTS & CONSUMER RIGHTS

If you are unhappy with any part of your order or our service, we encourage you to contact us directly so we can help resolve the issue quickly and fairly.

Please note: Submitting a complaint to a third-party organisation (such as Trading Standards, your bank, or a payment provider) does not override our published policy or the protections outlined in UK consumer law. All claims and refund requests are assessed based on the product condition and your statutory rights as a consumer.

Kronen-p0ps operates in full compliance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. This policy outlines your rights and our responsibilities in accordance with UK consumer law.